These terms and conditions of use and sale (the “Terms”) govern access to and use of the sonespacesante.com website, the account.sonespacesante.com portal, the Son Espace Santé, Son Espace Éleveur, Son Espace Refuge and Son Espace Pension mobile applications, and all related services (the “Services”). Creating an account, using the Services or taking out a subscription implies full acceptance of these Terms.
The Services are published by Jonathan ATTON, sole trader, 11 rue de la Forêt, 67110 Gumbrechtshoffen, France — SIRET 823 792 148 00012, EU VAT number FR 77 823 792 148 (the “Provider”). Contact: contact@sonespacesante.com. Full details are given in the legal notice.
User: any person holding an account. Consumer: a user acting for purposes outside their professional activity. Professional: a breeder, shelter, association, boarding facility or any organisation using the Services for its business. Space: the organisation (kennel, shelter, boarding facility) created within the Services, to which the subscription and the data are attached. Subscription: the paid plan taken out for a Space.
Creating an account is free of charge. The applications can be downloaded from the App Store and Google Play; a professional Space is created from the account.sonespacesante.com/creer portal. The User undertakes to provide accurate information and to keep it up to date. The User is solely responsible for keeping their credentials confidential and for any activity carried out from their account, and must inform the Provider without delay of any unauthorised use. Using the Services requires an internet connection; some features remain available offline and are synchronised when the network returns.
The Services allow, in particular, the monitoring of animal health and daily life (health record, vaccinations, treatments, weight, activities, reminders), sharing a logbook with third parties, publishing a website for organisations, professional management (litters and pedigree, adoptions and foster families, boarding stays, registers), accounting, invoicing — including electronic invoicing through a partner dematerialisation platform — and online card payment of invoices issued by professionals.
The Services are a management and monitoring tool. They constitute neither a veterinary act, nor a diagnosis, nor medical, legal, tax or accounting advice. In an emergency, or in case of any doubt about an animal's health, the User must consult a veterinarian.
Use of the Services by individual pet owners is free of charge, with no limit on the number of animals. Professional Spaces have a free tier with limited capacity (number of animals, litters, invoices) and may take out a paid plan to lift those limits. The plans and their limits are detailed on the Pricing page, which forms an integral part of these Terms.
Prices are shown in euros, per Space, on a monthly or yearly basis. A yearly commitment gives two months free compared with twelve monthly payments. Any applicable VAT is the rate in force on the invoicing date and is detailed on the invoice. Rates for shelters and associations are reduced compared with professional rates.
The Provider may change its price list. Current subscribers are informed by email at least 30 days before the new price takes effect, and it only applies from the following renewal. A subscriber who does not accept the new price may cancel free of charge before that date.
A 30-day free trial may be offered when a professional Space is created. It is granted once per Space, with no commitment and no card details required. At the end of the trial, if no subscription is taken out, the Space automatically moves to the free tier: the data remains accessible, within the capacity of that tier.
Subscriptions are taken out from the account.sonespacesante.com portal. Payment is made by credit or debit card through our payment provider Stripe Payments Europe, Ltd. Card details are entered in a secure form operated by Stripe: the Provider never has access to the card number and stores no copy of it (only the brand and the last four digits are displayed so that you can recognise your card).
The subscription renews automatically at each monthly or yearly term and is charged automatically until cancelled. An invoice is issued for each payment and can be viewed at any time in the portal, under “Invoices”.
If a payment fails, several attempts are made and the subscriber is notified by email. After the grace period, paid features are suspended and the Space reverts to the limits of the free tier. Data is not deleted because of an unpaid invoice; it remains viewable and exportable.
The subscriber may change plan at any time from the portal. An upgrade takes effect immediately, with the amount already paid credited pro rata for the remaining period. A downgrade takes effect at the end of the current period; the limits of the new plan apply from that date.
The subscription is taken out with no minimum commitment beyond the period paid for. It can be cancelled at any time, in a few clicks, from the portal (“Cancel my subscription”). Cancellation takes effect at the end of the period already paid for: the subscriber keeps access to paid features until that date, after which the Space reverts to the free tier. No pro rata refund is made for a period already started. The account can be deleted from the application or on request to contact@sonespacesante.com.
Consumers have fourteen (14) days from subscribing to withdraw, without giving a reason and without penalty, by writing to contact@sonespacesante.com. As access to paid features is opened immediately after payment, the subscriber expressly requests performance of the service before the end of that period: in the event of withdrawal, they remain liable for the amount corresponding to the service already provided up to the date of their request.
Under article L.221-3 of the French Consumer Code, this right does not apply to subscriptions taken out for business purposes, except where the organisation employs fewer than six people and the service subscribed to falls outside the scope of its main activity.
The User undertakes to use the Services fairly and, in particular, must not: publish unlawful, misleading, abusive content or content infringing third-party rights; impersonate a person or an organisation; disrupt the operation of the Services, extract data on a massive scale or circumvent usage limits; use the Services for purposes contrary to the regulations applicable to their activity, in particular regarding the sale, keeping and welfare of animals.
The User remains the owner of the content and data they upload (animal records, photos, documents, the text of their website). They grant the Provider a non-exclusive, royalty-free licence, limited to hosting, displaying and distributing that content as part of the operation of the Services and of the public pages the User has chosen to activate. They warrant that they hold the necessary rights to that content. Any manifestly unlawful content can be reported from within the Services and removed by the Provider.
The Provider has a best-efforts obligation regarding the availability of the Services. Access may be interrupted for maintenance, with the Provider seeking to limit disruption and to inform users when the interruption is planned. The Services change regularly; features may be added, modified or withdrawn without giving rise to compensation, provided the overall balance of the plan subscribed to is preserved. Regular backups are made, which does not relieve the User of the need to export their important data.
The Provider cannot be held liable for decisions taken by the User on the basis of the information displayed, for the consequences of inaccurate or incomplete data entry, or for the Professional's compliance with their reporting, health, tax and accounting obligations, for which they remain solely responsible. The Provider cannot be held liable for indirect damage (loss of business, loss of opportunity, commercial harm) and, in any event, its liability is capped at the amounts actually paid by the User over the twelve (12) months preceding the triggering event. These limitations do not apply in the event of gross negligence or wilful misconduct, or to personal injury.
Some features rely on third-party providers: Stripe (subscription payments and online collection of invoices), an approved partner dematerialisation platform (transmission of electronic invoices), the Apple App Store and Google Play stores (distribution of the applications), and mapping and weather services. Using these features implies acceptance of those third parties' own terms; the Provider is not responsible for their unavailability.
The Services, their code, interface, databases, trademarks and logos are the exclusive property of the Provider. A subscription grants a personal, non-exclusive, non-transferable right of use for the duration of the subscription. Any reproduction, extraction, decompilation or resale, in whole or in part, is prohibited without prior written authorisation.
The processing of personal data is described in the personal data protection policy, which sets out the purposes, retention periods, recipients and how to exercise your rights. Where a Professional records data about their own customers in the Services, they act as data controller and the Provider as processor within the meaning of the GDPR.
In the event of a serious breach of these Terms, the Provider may suspend or terminate access to the account after a formal notice has remained without effect for fifteen (15) days, except in an emergency or in case of manifest illegality, where suspension may be immediate. In the event of termination, the subscriber is refunded the unused portion of the subscription, unless the termination is due to fraud.
These Terms may be amended. Current subscribers are informed by email or in the application at least 30 days before substantial changes take effect. If the subscriber does not accept them, they may cancel their subscription free of charge before that date. The date of the last update appears at the bottom of the page.
Any complaint may be sent to contact@sonespacesante.com; a reply will be given within a reasonable time. Under article L.612-1 of the French Consumer Code, consumers may use a consumer mediator free of charge to seek an amicable settlement. An online dispute resolution platform is also made available by the European Commission.
These Terms are governed by French law. Failing an amicable settlement, any dispute will be brought before the competent French courts. Consumers may choose to bring proceedings before the court of the place where they lived when the contract was concluded or where the harmful event occurred. For Professionals, exclusive jurisdiction is given to the courts of Strasbourg.