Online payment
Online payment lets your clients pay an invoice by bank card from a simple link. As soon as the payment is confirmed, the invoice is marked as paid automatically.
Collecting payments online is reserved for the Breeder, Shelter and Boarding apps. Paying an invoice you have received is possible from all the apps, including Son Espace Santé.
How it works
Straight to your account
Payment goes through Stripe, a secure payment service. The money is paid directly into your bank account and never passes through Son Espace Santé.
No commission
Son Espace Santé takes no commission on your payments. Only Stripe's fees apply, according to its terms.
All your invoices
Deposit, stay, sale of a young animal, adoption fees: any validated client invoice can be paid online.
Online payment collection is included in some paid plans. If your plan does not include it, the app tells you so. See Subscription.
Connecting your payment account (once only)
- Open the side menu, Organization > Settings section.
- Under Invoicing and payments, choose Electronic invoicing and online payment.
- In the Online payment part, tap Connect my payment account.
- Follow Stripe's form. If you do not have a Stripe account yet, you will create one at this step.
- You then return to the app, which shows the status of your account.
This setting is reserved for the organisation's administrators. You can also reach it with the Set up online payment button shown on a validated invoice.
Possible account statuses
| Status shown | What it means | What to do |
|---|---|---|
| Online payment enabled | You can collect payments. | Nothing. If Stripe reports that it is not yet paying out funds, complete your details from your Stripe dashboard. |
| Information required | Stripe needs information before allowing payments. | Tap Complete my details: the form picks up where you left off. |
| Verification in progress | Your details are complete and Stripe is reviewing them. | Nothing. You will be notified by email as soon as payments are allowed. |
| Payments suspended by Stripe | Stripe has blocked payments on your account. | Only Stripe can lift this restriction: contact their support from your Stripe dashboard. |
The Refresh button updates the status shown. The Disconnect button removes the payment account from the app.
Getting an invoice paid online
- Open a client invoice and validate it if you have not already done so (see Accounting).
- In the invoice's Online payment part, tap Generate a payment link.
- Tap Send to client to email them the link, or Copy link to pass it on yourself (message, text…).
Until the client has paid, the invoice shows Payment link active — awaiting payment, and the invoice list shows the Payment link badge.
When the client has paid, you receive a notification, the invoice switches to paid and shows This invoice was paid online by your client. In the list, the badge becomes Paid online.
To invalidate a link you have already sent, tap Cancel link: your client will no longer be able to use it.
What your client sees
The link opens a payment page showing your organisation's name and logo, the amount and the invoice number. The client does not need an account in the app.
- They tap Pay by card.
- They enter their card on Stripe's secure page. Their bank details are passed neither to you nor to Son Espace Santé.
- They return to the page, which shows Payment completed, or Payment being confirmed for the few moments needed for confirmation.
If the link has been cancelled or is no longer valid, the page says so and asks the client to contact you.
Paying an invoice you have received
If a professional invoices you and you have an account in the app, their invoice appears in your invoices. When they have created a payment link:
- the invoice shows a Pay button followed by the amount;
- the Dashboard of your invoices lists your Invoices to pay, each with a Pay button.
Once the payment has gone through, the invoice says You paid this invoice online.
Deposits
Boarding: online deposit
In Settings > My pension > Online deposit, choose no deposit, a percentage of the quote or a fixed amount, as well as the payment deadline in hours. When the owner confirms a booking, a payment link is sent to them. The booking becomes firm once the deposit is paid; otherwise it is cancelled after the deadline. See Bookings.
Breeder: reservation deposit
In the litter, on the sale of a reserved young animal, Invoice a deposit creates a deposit invoice for the buyer. Once validated, you can have it paid online like any other invoice. The deposit is deducted from the sale invoice. See Litters.
The boarding facility's online deposit requires a connected payment account and a plan that includes online payment collection.
Frequently asked questions
Which payment methods are accepted?
Bank cards.
Can I offer online payment on a draft invoice?
No. The invoice must be validated first.
My client says they have paid, but the invoice is not marked as paid.
Confirmation can take a few moments. Then check the history of attempts on the invoice: a failed payment appears there with its reason.