Booking requests

Owners can send you a booking request from your public page, the community map or the directory, with or without an account. You complete the request (dates, price), you offer it, and the owner confirms it. This page explains the journey on the boarding facility's side.

To receive requests, first turn on Accept booking requests in Settings > Online bookings (see Boarding settings).

The journey of a booking

1. The request: the owner chooses their dates, describes their animal and sees a price estimate calculated from your prices, with the note "To be confirmed by the boarding facility".
2. The offer: you check the request, adjust the dates and the price, then you offer the stay.
3. The confirmation: the owner accepts or declines your offer.
4. The deposit (if you have set one up): the owner pays it online, and the booking becomes firm.

Where requests arrive

You are informed by a notification in the app and by email. A person without an account must first confirm their email address: their request only reaches you after that click.

1. Tap Boardings in the button bar, at the bottom of the screen.
2. Open the Requests tab. A badge shows the number of requests to handle.
3. The Incoming requests section lists the requests sent by owners, marked New. Tap one to open it.

Further down, the Waiting for the owner section lists the stays you have offered that are awaiting a reply or a deposit.

Only administrators and members allowed to edit animals see and handle requests.

Handling a request

The Incoming request screen shows:

• the Requester, with a Son Espace Santé account or No account badge, their town and how they prefer to be contacted;
• the Call and Email buttons to reach them directly;
• the animal (name, species, breed, year of birth, neutering) and its special needs.

In the Complete and offer part:

1. Check or change the Start date and the End date. If you change the dates, the owner will see the difference from what they asked for.
2. Check the Quote calculated from your prices, on the number of days of the stay (arrival day and departure day included, as on the invoice). You can correct the Total proposed (€): the difference is added to the quote as an adjustment. The estimate the owner saw is shown again if it differs.
3. If you do not have a price list yet, enter a Daily rate (€) and, if needed, a Discount (%).
4. Add a Comment if necessary.
5. Tap Offer this stay.

The owner receives your offer and must confirm it. If you make an offer without any price, the app asks you to confirm: the owner would then be accepting a stay without knowing its price.

If the boarding facility is already full for this species or in this kennel on these dates, the offer is refused, unless you have allowed overbooking in the settings.

Declining a request

Tap Refuse. You can give a reason or suggest other dates, for example "Full on these dates, but available the following week…". The owner is informed.

Withdrawing an offer

In the Waiting for the owner section, the bin icon deletes an offer that has not yet been accepted. The owner is notified.

Confirmation by the owner

An owner with an account confirms in their app; one without an account receives an email with a link. In both cases, they see the dates, the price breakdown, the extra services and the total.

• If they accept and no deposit is required, the stay is confirmed and appears in the Upcoming tab.
• If they accept and an online deposit is set up, they receive a payment link. The stay switches to Awaiting deposit.
• If they decline, the stay switches to Boarding refused and the place is released.

You are informed of their decision by notification and by email.

The online deposit

The deposit amount (percentage of the quote or fixed amount) and the payment deadline are set in Settings > Online deposit.

• The owner pays the deposit online from the link received by email. The booking then switches to Waiting for animal.
• A deposit invoice is created automatically on payment. At the end of the stay, the deposit is deducted and only the difference is invoiced.
• Without payment within the deadline, the booking is cancelled, the place released, and you both receive an email.

The details of the deposit, paid or pending, can be seen on the stay page.

The statuses of a stay

The waiting list

When your dates are full, the request form tells the owner. They can still send their request, or tap Notify me if a place becomes available. They then confirm their sign-up from their inbox.

To view the waiting list:

1. Open the menu, Boarding section, then Day plan.
2. Scroll down to the Waiting list card: each person appears there with their contact details, their period, and the number and species of their animals.
3. A badge shows A place is free, Full or Unconfirmed (sign-up not yet confirmed by email).

When a place becomes available (cancellation, refusal, shortened stay), a banner appears at the top of the list of stays: "A place has become available for… waiting list request(s)". Tap it to open the day plan.

To notify people: tick them, tap Notify the people waiting, add a personal message if you wish, then Send. They receive an email with the link to the request form for their dates. Nothing is ever sent without your action.

The cross on the right of a line removes the person from the list.

Frequently asked questions

Can I create a booking myself?

Yes. From the Boardings screen, the Add button lets you create a stay for an animal that has already stayed with you, for an owner who has an account, or for an animal whose profile you create. See Stays, arrival and departure.

I no longer want to receive requests from people without an account.

Turn off Allow requests without an account in Settings > Online bookings. Owners will have to log in to write to you.

How does an owner make their request?

Their journey is detailed in Book a boarding stay.