Subscription

Pro spaces come with a free plan and paid plans, which unlock more features and raise certain limits (number of animals, website pages, electronic invoices…). The subscription is managed in your account space, account.sonespacesante.com, not in the app itself.

The Son Espace Santé app, designed for individuals, is free and has no subscription.

Where to manage your subscription

Only the organisation's administrators can change plan (see Members and rights).

The trial period

Every new pro space automatically starts with a 30-day trial of a paid plan, suited to the size of activity entered at sign-up. No bank card is required.

• You can choose a plan at any time during the trial.
• If you do nothing, the space automatically returns to the free plan at the end of the trial: you are not charged anything.
• Your data is neither deleted nor hidden: only new actions beyond the free plan's limits are blocked.
• Emails let you know when the end of the trial is approaching.

If your space has never had the trial, the subscription screen offers the Start my free trial button. The offer is valid once per space.

Choosing or changing plan

1. In your account space, open My spaces, then the space concerned, and Manage my subscription.
2. The My subscription screen shows your Current plan and its price, then the Available plans.
3. Choose between Monthly and Yearly payment.
4. Tap Choose this plan (or Switch to this plan if you already subscribe).
5. Enter your bank card in the secure payment form and confirm.

If online payment is not yet available for your space, the subscription screen says so: plans are then activated with the Activate free of charge button, with no payment method.

As soon as the plan is active, all team members receive a notification in the app.

Several activities

An organisation with several activities (for example shelter and boarding) can, from the subscription screen, Add an activity to this space: each activity then has its own plan. If your activities have different SIRET numbers, two spaces can also be linked from this screen.

Bank card, invoices and cancellation

Once a first payment has been made, the Billing section of the subscription screen shows:

• the saved Payment method, with Change my card (nothing is charged when you change card);
• the date of the Next payment;
• My invoices, to view and download your subscription invoices.

Cancel my subscription stops the renewal: cancellation takes effect at the end of the period already paid, never immediately. Until then, you keep your plan, and you can change your mind with Keep my subscription.

A subscription taken out in the past from the App Store or Google Play is managed and cancelled with Apple or Google: the subscription screen tells you so.

When a plan limit is reached

If an action goes beyond what your plan allows (adding an animal beyond the permitted number, one more litter in the year, electronic invoices beyond the monthly quota…), the app shows a message explaining it. Nothing that already exists is deleted.

• In the web version, the message offers a See subscriptions button.
• In the app on your phone, the message is for information only: go to your account space to change plan.

Frequently asked questions

I cannot find where to subscribe in the app.

That is by design: you subscribe in your account space, opened via My account in the side menu.

Another administrator changed the plan: how do I find out?

Every plan activation sends a notification to all members of the organisation.

What happens to my website if I go back to the free plan?

Your website's home (animals, contact details, logbook) stays available on the free plan. The pages you have written are part of the paid plans (see Public page and website).