Vets and emergencies

Son Espace SantéBreederShelterBoarding

Save your vets' contact details once: you can then call them, email them or get directions with one tap, even in an emergency.

Opening your vets

  • The side menu, Health section, Veterinarians entry.
  • The Veterinarians button in the button bar, usually tucked behind the "more" button.
  • In the Shelter app, the Vet tile on the home screen (it opens the map directly so you can add one if you don't have any yet).

The Veterinarians page shows one card per saved clinic:

  • Call and Email to contact it directly;
  • the address, with three buttons to get directions in Google Maps, Apple Maps or Waze;
  • the list of the clinic's vets;
  • the label Verified Establishment or Awaiting verification;
  • the pencil icon to edit the information.

Adding a vet

From the map (recommended)

  1. On the Veterinarians page, tap Search on the Map or Add in the action bar.
  2. The vet map opens; Locate me recentres it on your position.
  3. Tap your clinic's marker: its details show the address, phone number and directions.
  4. Tap Add to my list.
  5. Check or complete the form, then tap Save.

Your clinic doesn't appear? Tap the map at its location: a New clinic? panel opens; tap Create at this location then fill in the form.

The form

FieldNote
Name of the veterinary clinicThe name shown in your list; it is only entered when creating the clinic.
PhoneEssential in practice: it is the number called with one tap.
EmailOptional.
Address, Postal code, CityCannot be changed for a verified establishment.
VetsAdd the name of each practitioner with Add a veterinarian.

To remove a clinic from your list, open it with the pencil, tap Delete and confirm.

Tip: some clinics on the map have no known name or phone number, or are placed in the centre of their town for lack of a precise address. If you know this information, fill it in on the listing with Save updates: the whole community benefits.

In an emergency

Calling your vet with one tap

In Son Espace Santé and in the Breeder app, the home screen offers the Call shortcut under the animal's photo: choose the clinic and the call starts. If you haven't saved a vet yet, the app offers to add one.

Tapping the animal's photo on the home screen also opens the Contact veterinarian entry, which shows the name, phone number and email of your clinics.

The chat area's assistant (Discussion entry in the list of discussions) also shows your vets at the top of its window, with their clickable number, and the message In case of emergency, contact your veterinarian immediately. See Discussions.

The assistant gives quick clarifications but never replaces a vet. In an emergency (poisoning, breathing difficulty, bleeding, injury…), call your clinic or the out-of-hours service directly.

Finding a vet on the community map

Vet clinics are also a layer of the community map: handy when you are away from home to find the nearest clinic. See Community map.

In a professional organisation

BreederShelterBoarding

The list of vets is shared by the whole organisation. A team member can view it if they have read rights on vets, and can add, edit or delete a clinic if they have write rights (see Members and permissions). Without these rights, the page shows Your access rights do not allow you to view the vet.

To pass an animal's file on to its vet, see Vet summary.