Login and security

Son Espace SantéBreederShelterBoarding

This page explains how to log in, what to do if you have forgotten your password, and how to better protect your account with two-step verification.

One account for all the apps

Your email address matches a single account, valid in all four apps: Son Espace Santé, Breeder, Shelter and Boarding.

Each app keeps its own space: your kennel's animals don't get mixed up with your pets. But you log in everywhere with the same email.

Tip: if a sign-up replies You already have an account, your email is already known on another app. Simply log in with that same email.

Logging in

On the app's home screen, tap I already have an account. The Log in window offers several ways in.

With your email and password

  1. Enter your Email and your Password.
  2. Tap Log in.

On a phone, your device's password manager can fill in the fields for you.

With a link sent by email

The Log in by email block logs you in without a password:

  1. Enter your address in this block's Email field.
  2. Tap Send me a link.
  3. Open the email you receive and tap the link: the app logs you in directly.

The link is valid for one hour and can only be used once. If it has expired, the This link is no longer valid screen appears: tap Ask for a new link.

Tip: if you created your account on iPhone or Android, you were not asked for a password. To log in on another device or on a computer, the email link is the easiest way.

With Google, Facebook or Apple

In Son Espace Santé, under or continue with, the Google and Facebook buttons let you log in with those accounts. The Apple button is offered on iPhone.

The Breeder, Shelter and Boarding apps only log in by email.

Too many attempts

After several unsuccessful tries, the message Too many attempts appears. Wait a few minutes before trying again, or use the email link.

Lost password

  1. In the Log in window, tap Forgot Password ? next to the password field.
  2. Enter your account's email address and tap Send.
  3. After a few minutes, you receive an email containing a reset link.
  4. On the Reset password page, enter your new password twice, then tap Save.

If the link is no longer valid, start again from Forgot Password ?.

What makes a good password

  • at least 8 characters;
  • not only digits;
  • different from your email and your first name.

A password that is too common is refused, even if it follows these rules: choose a longer one, with letters and digits.

Changing your password

Two options, once logged in:

  • in the app: menu , Account section, Profile, Account tab, Password and Password (re-type) fields, then Save;
  • on the account portal: menu, Account section, My account, then Change password. The new password then applies to all your apps.

Two-step verification

Your password alone can be recovered from your mailbox. Two-step verification adds a 6-digit code shown by an authenticator app on your phone: without that phone, nobody can get into your account.

You need an authenticator app, for example Google Authenticator, Microsoft Authenticator, Authy, 1Password or Bitwarden.

Turning it on

  1. Open the menu, Account section, Profile, then the Account tab.
  2. In the Two-step verification block, tap Turn on, then Turn on two-step verification.
  3. Scan this code with your authenticator app. If you are installing the app on this same phone, copy the key shown instead and enter it by hand.
  4. Give the device a name if you like, then tap I have scanned the code.
  5. Enter the 6-digit code shown by your app and tap Confirm. Nothing is turned on until this step succeeds.
  6. Write down your recovery codes: copy them (or download them on a computer), keep them somewhere safe, then tap I have saved them.
Recovery codes are shown only once. They are the only way to reopen your account if you lose your phone: keep them outside the app.

Once turned on, verification applies to all your logins, on all your devices and in all the Son espace santé apps. Remember to update your apps before turning it on.

Logging in with verification turned on

After your password (or after opening a login link), the app asks for the 6-digit code from your authenticator app. Enter it and tap Confirm.

Lost your phone? Enter one of your recovery codes instead of the code. Each recovery code can only be used once.

Managing verification

In Profile, Account tab, the Manage button shows the registered device, when it was last used and how many recovery codes are left. You can:

  • Generate new recovery codes (do it as soon as you have only a few left);
  • Log out my other devices: you stay logged in here, all other devices will have to log in again;
  • Turn off two-step verification, after confirming with your password and a code.

If the Two-step verification block does not appear in your profile, the option is not yet available for your account.

The "My account" portal

In the menu, Account section, the My account entry opens our web portal in your browser, already logged in. It can be reached from all the apps.

My spaces

The list of your spaces (owner, breeding kennel, shelter, boarding facility) with your role and, for professional spaces, the current plan. The Open the app button opens the matching app.

My account

The interface language, which also applies to your apps, the monthly report for your professional spaces and changing your password.

For professional space subscriptions, see Subscription.

Logging out

Open the menu: the log-out button is at the very bottom, next to the language and theme choice.

Frequently asked questions

I'm not receiving the login or reset email.

Check the address you entered and your spam folder. For security reasons, the confirmation that the login link was sent appears even if no account exists for that address: if nothing arrives, try the other address you might have used.

I've lost my phone and my recovery codes.

Contact us from the menu, Support section, Contact.

How do I delete my account?

See the dedicated section in Settings.