Setting up a GPS collar

The app guides you step by step (Menu › Tracking › GPS › Add a collar). This page goes over the steps and helps you if the collar will not connect.

1. Prepare the SIM card

  1. Nano format, with a plan that includes mobile data: at least 10 MB a month, more if you often use Live mode.
  2. PIN code disabled: put the SIM in a phone and disable the PIN code in its settings.
  3. Note the SIM's phone number and the name of your mobile operator.

2. Insert the SIM and switch on the collar

Insert the SIM with the collar switched off, then switch it on by holding the button for 3 seconds, preferably outdoors.

3. Send the configuration text messages

From your phone, send these two text messages to the number of the SIM in the collar, in this order:

apn,123456,<your operator's APN>

IP gps.sonespacesante.com 8020

In the app, these messages open pre-filled: just tap Send. The collar usually replies by text; restart it if it asks you to.

OperatorAPN
Freefree
Son espace santé SIMem (set up for you)

4. Add the collar to your account

Enter the ID printed on the box (12 to 15 digits, often under the barcode), choose the pet that wears it, and you are done. If the collar has not connected yet, it is confirmed automatically the first time it connects.

Why the connection is needed: the ID is on the box, so it is not secret. Only the person holding the collar can configure it for our server: that is what proves it belongs to you.

Troubleshooting

  • The collar will not connect: check the SIM's network and data allowance and that the PIN code is disabled, then resend the APN text message.
  • No reply to the text messages: switch the collar off and on again, then resend both text messages.
  • Inaccurate position: GPS needs a view of the sky; indoors the position may be approximate.
  • "Collar already linked to another account": its previous holder must release it from the collar settings, or contact us.