Installation and offline mode
Son espace santé works on iPhone, on Android and in a web browser. This page explains how to install it, how to keep working without a network and how to receive notifications.
Installing the app
On a phone or tablet
Each app is available on the App Store (iPhone, iPad) and on Google Play (Android). Search for its name:
| App | For whom |
|---|---|
| Son Espace Santé | Pet owners |
| Son Espace Éleveur | Breeding kennels |
| Son Espace Refuge | Shelters and associations |
| Son Espace Pension | Boarding facilities |
The download link we share (on our website, in our emails or on our flyers) detects your device: it opens the App Store directly on iPhone, Google Play on Android, or the web version on a computer.
If the redirect doesn't happen, the Not redirected automatically? page offers three buttons: App Store, Google Play and Open web version.
In a browser
You can use each app without installing anything, from a computer or tablet, at these addresses:
- Son Espace Santé: apps.sonespacesante.com
- Son Espace Éleveur: apps.eleveur.sonespacesante.com
- Son Espace Refuge: apps.refuge.sonespacesante.com
- Son Espace Pension: apps.pension.sonespacesante.com
Your account is the same on your phone and in the browser: your data is available everywhere. For logging in, see Login and security.
Sharing the app
On a phone, the
Offline mode
No signal in the barn, at the kennel or out on a walk? The app keeps working and saves what you enter on the device.
How to recognise it
As soon as the connection is lost, a banner appears at the top of the screen: Offline mode - data will be synchronized when Internet returns. You can close it with the cross; it reappears the next time the network drops.
What happens when you save
- You enter things as usual (an animal's profile, care, an appointment, a journal post, a pharmacy product…) and tap Save.
- What you entered is kept on your device, in a queue.
- When the network comes back, the app sends the queue automatically. The message Your offline data has been synchronized. confirms it was sent.
If sending fails, the message Data saved locally, will automatically retry when network returns. tells you the app will try again on its own.
What needs a connection
Some features need the internet to respond, for example logging in to your account, automatic analyses or online payments. Bear this in mind before heading off without a network.
Notifications
The bell in the app
The bell icon at the top right of the main pages gathers the notifications received in the app. Tap a notification to open the related screen, or Mark all as read to clear the list.
Notifications on your phone
On iPhone and Android, the app can alert you even when it is closed. Tap the notification you receive: the app opens directly on the right page.
- Once you are logged in, when you open the app, your phone asks for permission to send notifications: accept.
- In Son Espace Santé, after you create your first animal, a Stay on top of things banner also offers this: tap Turn on.
If you refused by mistake, turn notifications back on in your phone's settings, Notifications section, for the relevant Son espace santé app.
Choosing what you receive
In Son Espace Santé, menu, Account section, Profile, Alerts tab:
- Weather alerts: push notification and email in case of a heatwave, based on your Main alert location;
- Advice & prevention: receive tips and alerts;
- Newsletter: receive our newsletter.
Medication reminders are covered in Treatments, and heatwave alerts and tips in Alerts and tips.
Frequently asked questions
I can't find something I entered without a network.
Other devices only see it after syncing. Open the app again on the device where you entered it, with a network connection, and wait for the confirmation message.
I'm not receiving any notifications.
Check that notifications are allowed for the app in your phone's settings, and that you are logged in to your account in the app.